Telcos, banking, fintech firms warn of AI risks in spam crackdown amid clash
Mint·1h ago·Neutral
What Happened
India's telecom regulator proposes AI-powered spam detection, but banks and fintech companies warn it risks blocking legitimate customer notifications including fraud alerts and OTPs. HDFC Bank, PhonePe, and DHL Express India oppose Trai's automated penalty system, citing false positives and technical glitches concerns. Spam complaints tripled to 2.5 million in 2024.
Key Entities
TraiHDFC BankPhonePeDHL Express IndiaDepartment of TelecommunicationsLok Sabha