Sierra’s Bret Taylor says the era of clicking buttons is over
TechCrunch·2h ago·Neutral
What Happened
Bret Taylor, CEO of Sierra, a customer service AI startup, believes users will soon interact with software through natural language instead of clicking buttons. Sierra launched Ghostwriter, an agent-building tool that creates specialized agents based on text descriptions. Taylor argues enterprise software is underutilized and language-driven interfaces will change how people complete tasks. Sierra reached $100 million annual revenue in under 21 months and is valued at $10 billion.
Key Entities
Bret TaylorSierraGhostwriterNatural language interfacesEnterprise AI agentsGreenoaks CapitalNordstrom