Rs 20 fake electricity bill, Rs 1.99 lakh cyber fraud, apex consumer body orders SBI to pay up
Indian Express·7h ago·Positivity
What Happened
The National Consumer Disputes Redressal Commission ordered State Bank of India to refund Rs 1.99 lakh to a customer whose account faced unauthorized transactions following a Rs 20 electricity bill payment attempt. NCDRC directed Rs 25,000 compensation, holding banks liable when customers promptly report fraud, rejecting the argument that downloading a fraudulent app constitutes consumer negligence.
Key Entities
National Consumer Disputes Redressal CommissionState Bank of IndiaRs 1.99 lakhRs 25,000Cyber fraudUnauthorized transactions